At Topspeed, delivering a secure and reliable service is just the beginning — how we interact with our customers matters just as much as how we deliver for them. That’s why we’re proud to share that six of our managers have now successfully completed the Knowledge Academy Exceptional Customer Service training course, with more already enrolled and progressing through the modules at their own pace.
The course is designed to sharpen key communication and problem-solving skills, helping our teams handle a variety of customer interactions with confidence and care. Delivered online, the training allows flexibility while covering a comprehensive range of topics including:
- Understanding customer service and its impact
- Overcoming communication barriers
- Managing difficult conversations
- Assertiveness techniques
- Neuro-linguistic programming
- Body language awareness
By strengthening these skills, we’re not only investing in our people but reinforcing our commitment to our customers — ensuring that every interaction reflects the same professionalism and empathy as the service itself.
Learning at pace, supporting each other
The feedback from the team so far has been overwhelmingly positive. Whether it’s learning how to diffuse a tricky situation or understanding the power of tone and posture, the training is giving our managers tools they can use every day — both with customers and colleagues alike.
As one manager put it: “It’s reminded me that good service isn’t just about doing the job right but about doing it with the right attitude.”
This initiative is part of our ongoing commitment to professional development at every level of the business. As more managers complete the training in the coming weeks, we’re confident it will continue to enhance the way we work together and with our customers.
After all, exceptional customer service isn’t just a nice-to-have — it’s what sets us apart.
