Topspeed Couriers Quality
The Director and employees of Topspeed Ltd wish to ensure that the Company complies with the requirements of ISO 9001:2000 and continually improves its operational effectiveness. This will enable the company to maintain a structured and consistent approach to business, maximize internal efficiency and maintain the very highest standards of customer service and care.
By considering current and future requirements of the business, customer satisfaction feedback, service performance and management reviews, the Management will specify challenging and measurable quality objectives in all key areas. The collection, transportation and delivery of our customer’s goods will be carried out with due care and attention in respect of the safety and rights of all other road users.
The objectives of Topspeed Ltd will enable it to define and fulfill the courier service requirements and expectations of existing and potential customers. This will enable it to sustain the present and expand the future business through continual improvement.
A sustainable business depends on us aiming to achieve total customer satisfaction in everything we do!
Stephen Clegg
Managing Director
25/09/2003 (B2) Quality Policy Revision 1
All Quality Management System files are controlled. Any printed documents are uncontrolled and may be used for reference only.
Call us free on: 0800 856 2464 www.topspeedcouriers.co.uk
